More and more organizations are investing in technologies to make their services more accessible. They are incorporating platforms, digital channels, artificial intelligence, screen readers, subtitles, and sign language interpretation services, and this is a significant step forward. But there's a question we rarely ask ourselves: What happens when a company has an accessibility tool, but no one uses it when the customer needs it? The answer is simple: for that customer, acce

The conversation around disability has changed. For years, the world tried to adapt people. Today, thanks to artificial intelligence, for the first time we are beginning to adapt the environment instead.

Today, the word "inclusion" is on everyone's lips. From advertising campaigns to corporate policies, it seems like every corner of the...